Cancellation before shipment:

If the order / the item(s) that you wish to cancel have not been dispatched, you can mail to our customer support team on support@apextechnologies.info or What’s app us at +91- 9839600022
In such cases, the order will be cancelled and the money will be refunded to you within 3-5 business working days after the cancellation mail / information.

Cancellation after dispatch

If you wish to cancel an order that has been shipped but has not yet been delivered, you can mail to our customer support team on support@apextechnologies.info or What’s app us at +91- 9839600022.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money deducting the transportation cost To & Fro and 5% handling cost within 3-5 business working days.

• For payments done through credit / debit cards or net banking, the refund will be processed to the same account from which the payment was made within 3-5 business working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 5 business days of order delivery
• Free product provided by brand

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for the damaged part of the product / replacement or mutual discussion to make the product perfect in working order.